If you are having issues with your Pritunl server review the list of current issues below. For new installations go to the Getting Started page.

Lets Encrypt Root Certificate Issue

Due to the Oct 1st expiration of the Lets Encrypt root certificate all v1.29 versions of Pritunl containing the expired certificate will no longer produce a valid certificate. Having an invalid certificate will not disrupt VPN service. The primary issue will occur when a user attempts to import a new profile to the Pritunl Client. Both the Pritunl Client and Pritunl Server need to be updating to the latest releases containing the new root certificates to fix this issue.

The issue can easily be avoided by clicking Download Profiles on the profile page then importing the tar file into the Pritunl Client by click Import Profile, this is the same profile data that would be imported with a URI. The issue can also be avoided by replacing the domain name in the URI with the IP address of the server. The client will ignore certificate validation for URI's containing an IP address.

Ubuntu Update Issue

If Ubuntu 20.04 is configured with the Ubuntu 18.04 Pritunl repository the error ModuleNotFoundError: No module named 'encodings' will be shown when attempting to start Pritunl. This can be fixed by running the commands below to update the repository files to the correct distribution.

sudo tee /etc/apt/sources.list.d/pritunl.list << EOF
deb http://repo.pritunl.com/stable/apt focal main
EOF

sudo tee /etc/apt/sources.list.d/mongodb-org-4.4.list << EOF
deb https://repo.mongodb.org/apt/ubuntu focal/mongodb-org/4.4 multiverse
EOF

wget -qO - https://www.mongodb.org/static/pgp/server-4.4.asc | sudo apt-key add -

sudo apt update
sudo apt upgrade

EPEL OpenVPN Issue

There is currently an issue with the compilation options used on the OpenVPN package in the EPEL repository. This issue will cause routing issues on some connections. To fix this issue run the command below to install the newer OpenVPN package from the Pritunl repository. This issue will only occur on UDP servers, TCP can also be used as a workaround.

The pritunl-openvpn package is only available on the Oracle Linux 7 and Oracle Linux 8 repositories and will provide the latest version of OpenVPN. These repositories can be used on any RHEL Linux distribution including CentOS.

sudo yum swap openvpn pritunl-openvpn

sudo yum --allowerasing install pritunl-openvpn

This can be reverted by running the command below.

sudo yum --allowerasing install openvpn